Last Updated: January 2025 | Applicable to: All registered and unregistered users, Bangladesh
When creating an account on 15 app, your name, date of birth, email address, and mobile number are collected. This information is used to verify your identity and keep your account secure. National ID or other government-issued document details may be requested for age verification, and are stored in compliance with applicable regulations in Bangladesh. The information you provide is never sold to third parties and is used solely for platform operations. We use industry-standard encryption technology to ensure the security of your data.
Usage data such as which pages you visited on the platform, which games you played, and how long you were active is collected automatically. This information helps improve your experience, show relevant content, and resolve technical issues on the platform. Your device type, operating system, browser version, and IP address may also be logged for security purposes. This data is not used to personally identify you, but rather to improve the overall quality of service. Your gaming patterns may be monitored to ensure responsible gaming.
Payment method, transaction amount, and timing details are recorded during deposits and withdrawals. This information is necessary to prevent financial fraud, comply with anti-money laundering regulations, and resolve disputes. Your full bank account number or card number is not stored on our servers; payment processing is handled through secure third-party gateways. Transaction records are required to be retained for a specified period in accordance with Bangladesh Bank guidelines. We follow the highest security standards to protect your financial information.
Collected data is primarily used for account management, service improvement, customer support, and fulfilling legal obligations. Your preferences and usage patterns are analyzed to create a more relevant and enjoyable experience. Your consent will be obtained for promotional communications, and you may withdraw that consent at any time. Information may be disclosed to relevant authorities when required by law or court order. You will be notified before any new use of your data.
All your personal information is stored on servers secured with SSL/TLS encryption technology. Firewalls, access controls, and regular security audits are conducted to prevent unauthorized access. Only authorized personnel may access your information for specific purposes, and every access is logged. Even after account closure, certain information may be retained for a specified period as required by law. We are committed to notifying users promptly in the event of any security breach.
The 15 app platform uses cookies to enhance your browsing experience, remembering your login state and saving your preferences. Your consent is obtained for non-essential cookies, and you can manage cookies through your browser settings. Disabling cookies may limit some platform features, but core services will remain usable. We do not use third-party advertising cookies, and your browsing data is not shared with advertisers. Contact our support team for more details about our cookie policy.
You may request to view, correct, or delete your stored personal information at any time. Upon a deletion request, all data beyond legal obligations will be removed within the specified timeframe. You have the right to object to the processing of your data, and such requests can be submitted through our support team. Under the right to data portability, you may request a copy of your data. We aim to process all requests within 30 business days.
15 app reserves the right to update this privacy policy as needed, and users will be notified of significant changes. Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly to stay informed of updates. If you object to any changes, please discuss with our support team before closing your account. We are always committed to protecting your privacy with full transparency.